Retirement and care home cleaning in London and the South East

Goldservice understands the specific needs of this sector and can provide thoughtful, sympathetic staff to ensure that disruption for residents is kept to a minimum.

The final years of an individual’s life are among the most precious. For care home owners and managers, ensuring that residents are comfortable and well looked after is paramount.

This dedication to the needs of residents makes finding a care home cleaning service that can work with you in an understanding and caring manner.

Such is the nature of the UK’s cleaning sector that many employees used by cleaning companies are not fluent in English. This can lead to confusion among residents – and can create undue stress for cleaning staff, too.

For care home employees, meanwhile, working with cleaners who just don’t seem to understand the specific needs of the residents can be incredibly frustrating.

That’s why selecting the right staff from our pool of 300+ cleaners is the #1 consideration for Goldservice when dealing with a retirement home client.

We want you to feel 100% confident that the people entering your premises every day will be kind, courteous, and able to communicate with your residents, staff and visitors if conversation strikes up.

Everything else that we offer – industry-leading levels of cleaning service, 24/7 access to management, competitive pricing and more – come as standard.

Care home cleaning services – the Goldservice way

For more than 35 years, Goldservice has been providing cleaning services to business clients across London and the South East.

During that time, we have come to appreciate how different from each other our customers are. While all of them expect – and receive – excellent cleaning services, their needs vary immeasurably.

This is especially true when we are dealing with vulnerable people such as the elderly or children. Our first school client came to us more than 20 years ago and highlighted the need for security-cleared, dependable and discrete staff.

In the decades since, we have developed a highly-focused approach to every new engagement that involves assessing the client’s precise needs – and ensuring they are assigned exactly the right staff for that contract.

As many of our cleaners have now been with us for years­ ­– unusual in the cleaning sector – we know many of them well. And that means we’re able to hand-pick from our highly-skilled pool to make sure that a new care home client will receive courteous, capable cleaners who can speak English well.

We also understand the specific cleaning needs of care and retirement homes – and, in the wake of COVID-19, the need for the highest possible levels of hygiene and infection control.

We know that the elderly often have weakened immune systems and are more susceptible to diseases and infections. The elimination of harmful bacteria for care home clients is a key consideration.

By working with you to understand precisely what kind of professional cleaning services you need and then providing the most appropriate staff, we can ensure that you get the best possible levels of service –with the minimum of disruption to residents.

We take care of the following for care home clients:

  • Guest bedroom cleaning
  • Communal area/living spaces cleaning and maintenance
  • Washroom services
  • Canteen cleaning
  • Exterior grounds and maintenance
  • Window cleaning
  • Staff areas
  • Car park maintenance

Our expertise in the retirement home sector

Our family-owned company is still managed by the founders of the business, and 35 years after starting we are as passionate about cleaning as ever.

Lifelong students of cleaning techniques, new technology and service standards within the commercial cleaning sector, we pride ourselves on using the most effective products, training our staff well, and being there for our clients in a way that many of our competitors simply aren’t.

For a retirement home manager, this commitment is priceless. It means that we can work with you to develop an efficient, cost-effective cleaning schedule that will seamlessly integrate into your day-to-day operations.

Upon request, we are also able to provide a complete green-cleaning service for care home clients. This eliminates the chances of residents being exposed to potentially harmful chemicals and comes with quality assurances thanks to our commitment to only ever using the most effective eco-friendly products available.

Our teams take care of hard floor surfaces, carpets, sanitary waste, bathroom surfaces, upholstery, countertops and deep cleaning – and will polish furniture, dust blinds, wash curtains and wipe mirrors, light switches and door frames as required.

They can also replenish soap, change hand towels, look after hand dryers and ensure that recycling materials are properly stored and taken away. Whatever is required to ensure a care home environment that is both sanitised and tidy.

Our people can also work with your own housekeeping team or other external cleaners as needed.

6 reasons to choose Goldservice for your retirement home cleaning

Great service

Friendly, reliable and consistent service with access to our management team 24/7.

Well-trained cleaners

Large pool of 300+ BICSc-trained cleaners from which to select the most suitable staff.


Commercial cleaning expertise spanning 35 years.


Swift response in the event of an emergency.


Highly flexible work style to meet your retirement home cleaning requirements.

360-degree service

Full range of additional services available to care home clients.

I came into the office this morning and noted yet again how Goldservice continues to go above and beyond. The office was its usual immaculate self, and our small kitchen was gleaming. Please accept our gratitude and thanks for all your efforts. We really do appreciate it.

Jackie, Sennocke

I have personally used Goldservice for over 10 years across the sites I look after, and have always found them to be honest, trustworthy and extremely reliable.

Mark Effenberg, Franchise Director

As Premises manager I contracted in Goldservice Contract Cleaning to carry out a deep clean of all the Corridors & Toilets at my school. The whole team worked extremely hard for the whole week and the end results are above and beyond what i had expected. We have already received great feedback from the staff & students on their return from the summer holiday, exactly what I was hoping for.

Carl, Charles Darwin Secondary School

We use Goldservice for a local event that we organise annually. The team are friendly and reliable and the staff that are with us on the day are polite, helpful and very hard-working. We
would have no issue recommending them to anyone and we look forward to working with them again next year.

Katherine, Air Charter Expo

We have been using Goldservice for the past five years, and I could not be happier with the service.

Jon Wittenberg, Club Manager

Get in touch

To discuss your requirements, contact us now on 0800 180 4575