Regular site audits
We don’t wait for problems to find us. Our management team carries out regular audits across our contracts – often unprompted – to check that cleaning standards meet our exacting requirements. These audits assess everything from the quality of work and correct use of equipment to health and safety compliance. If we spot an issue, we address it immediately.
In addition to our routine audits, the Managing Director or a nominated representative conducts periodic health and safety audits on randomly selected contracts. This ensures that every site, regardless of size, receives proper oversight.
Structured onboarding
Every new contract begins with a detailed onboarding process. We provide each client with a tailored onboarding document covering recruitment, training, start dates, cleaning products, and – where relevant – TUPE arrangements for existing staff.
Our cleaners receive thorough induction training on their first day, covering fire safety, manual handling, equipment use, and site-specific requirements. All training is documented, signed off, and kept on file.
Clear procedures and method statements
We develop method statements and safe systems of work for every operation, drawing on site-specific risk assessments. These documents guide our teams on exactly how to carry out their tasks safely and to a consistent standard.
Time and Attendance
Goldservice partner with uAttend by Chronologic to track time and attendance for all operatives.
uAttend works by collecting employee hours digitally, at the source, then processing this data in real-time. Employee attendance information is then available 24/7 for us to see.
The uAttend App is available to download for both iPhone and Android and gives our employees their own personal clocking device. Operatives must clock in and out for every shift and this can include tracking breaks and transferring departments should the operative work at more than one site.
If there is an issue with connectivity due to the location of a site, an alternative method using a traditional landline calling system with geolocation tracking is available.
Both options produce real-time data providing us with real-time attendance and hours worked. This data is analysed daily and reported to the Goldservice Account Management Team. Any issues with cleaner attendance are quickly identified and rectified. Repeated issues can invoke disciplinary measures.
Both monthly and weekly reports are available to our clients as required.
Technology that keeps us connected
Our cleaners use a suite of modern apps to log their hours, report issues, and order supplies. This means we can track attendance in real time and respond quickly if anything needs attention. Our 24-hour janitorial service ensures cleaning supplies are replenished promptly, so teams always have the right products to hand.
When things don’t go to plan
If a problem does occur, we want to know about it immediately. Our hazard reporting system allows cleaners to flag issues on site, and our senior management team is available 24/7 to respond.
All incidents, accidents, and near-misses are logged and investigated. We identify root causes, put corrective actions in place, and use each incident as a learning opportunity to prevent recurrence.
Management access around the clock
Unusually for our industry, you can reach our senior management team 24 hours a day, 7 days a week. Whether you have a question, a concern, or an urgent request, we’re here to help.
Our clients want a fully-managed cleaning service that runs seamlessly. They want someone to take care of staff, equipment, supplies, Health & Safety, security checks – everything. And that’s what they get from us
