Insurance, Accreditations & Compliance
Working with a commercial cleaning company means trusting them on your premises, often out of hours and with access to sensitive areas. We take that responsibility seriously, which is why we maintain comprehensive insurance cover and rigorous compliance standards.
Our insurance cover
We hold full liability insurance through AXA Insurance UK Plc, giving you and your business complete peace of mind.
Employers Liability – £10 million
Public Liability (including Products Liability) – £5 million
Loss of Keys – £100,000
Professional Indemnity – £250,000
Both our Employers and Public Liability policies include indemnity to Principals, meaning you’re protected too. We’re happy to provide a copy of our certificate of insurance on request.
Health & safety compliance
We review our Health & Safety Policy every year and operate in accordance with all relevant legislation, including the Health & Safety at Work Act, COSHH Regulations, Manual Handling Regulations, and many more.
Our internal processes cover risk assessments, COSHH assessments, fire risk assessments, first aid arrangements, emergency procedures, accident reporting and investigation, new site audits and equipment checks.
Every member of our team receives thorough induction training on their first day, and all training is documented, signed off and kept on file.
We’re always happy to share our full Health & Safety Policy and discuss our approach with clients.
A reputation for first-class service
Our mission – just as it was when we started – is to offer the best possible service to our clients, be they restaurants in need of diligent daily cleaning, larger organisations looking for an annual deep clean, or something in between.
The skill and dedication of our cleaning team enable us to consistently deliver on this promise. Our people are the beating heart of our organisation, and their hard work has helped us to develop the reputation that we now enjoy. We’re here for them, just as we are here for you.
Clients tell us that we’re problem-solvers, go-getters, great communicators and that we’re super-flexible, too. It’s a proactive approach to business that we hope will ensure we can meet your ever-changing needs long into the future.
We look forward to hearing how we can help you soon.
The Goldservice Team
Our clients want a fully-managed cleaning service that runs seamlessly. They want someone to take care of staff, equipment, supplies, Health & Safety, security checks – everything. And that’s what they get from us
Our commitment to you
Our commitment to our team
We are careful in our recruitment of staff – and caring in the way we manage our amazing cleaning team. We always obtain employment references and right-to-work documentation before bringing in new cleaners, and we can arrange DBS certification whenever required.
We are committed to paying above the minimum wage and will always pay the living wage when our clients’ budgets allow it.
Additionally, we operate staff bonus schemes and Employee of the Month awards as a way of rewarding hard work and commitment.
We provide training to BICSc standards and take our staff through induction programmes that cover all aspects of their duties, including Health & Safety, colour coding, correct cleaning procedures and, where applicable, operation of machinery.
